Consumer Information (New Zealand)

Last updated: 20 May 2026

This page explains your rights when purchasing services from Thrivedynamau, a business operating in New Zealand.

Business details

Thrivedynamau
12 Pahau Avenue, Tikipunga, Whangārei 0112, New Zealand
Phone: +64 9 434 4659
Email: team@thrivedynamau.world

Pricing transparency

Quoted prices include GST unless stated otherwise. Example prices (May 2026): single studio session NZD $28 incl. GST; five-session pass NZD $125 incl. GST; digital guide bundle NZD $18 incl. GST. Final amounts are confirmed before payment.

Consumer Guarantees Act 1993

Our services must be provided with reasonable care and skill, fit for any disclosed purpose, and completed within a reasonable time when no timeframe is agreed. If we fail to meet a guarantee, you may be entitled to a remedy such as a refund, repeat service, or compensation—depending on the failure and whether it is minor or major.

Nothing in our terms excludes or limits rights you cannot contract out of under New Zealand law.

Fair Trading Act 1986

We must not mislead consumers about services, pricing, or availability. Marketing describes general wellbeing support only—we do not make unsubstantiated performance claims.

Complaints process

1. Contact us first at the email or phone above with your booking reference and concern.
2. We will acknowledge within two business days and aim to resolve within ten business days.
3. If unresolved, you may contact the Disputes Tribunal (for claims within its limits) or the Commerce Commission for misleading conduct concerns.

Related policies

See also our Return Policy, Terms of Use, and Privacy Policy.